Module 02

Operations Command

Capacity, utilization, delivery flow and the constraints slowing the business down.

Utilization

78%

Target 82%

SLA Attainment

94.2%

Target 95%

Backlog

$8.6M

5.4 months

Avg Cycle Time

15 days

-3 vs Q2

Team Capacity Heat Map

% utilization by week

W27W28W29W30W31Advisory

72%

81%

88%

94%

76%

Implementation

88%

92%

97%

84%

79%

Managed Svc

64%

71%

69%

75%

80%

Data & AI

91%

96%

99%

93%

87%

Enablement

55%

61%

58%

64%

60%

Data & AI and Implementation are running hot above 92% — the main constraint on Q4 delivery.

Process Performance

Score by stage

Cycle Time & Backlog

Days · $M

Operational Bottlenecks

Ranked by business impact

Senior architect availability
Impact: 4 projects
Critical
Client data access for Orion
Impact: 2 milestones
Critical
Cross-team handoff to Managed Svc
Impact: 6 accounts
High
Change-order approvals
Impact: $340K unbilled
Medium

Delivery Status

Project health across the portfolio